Fast IT & Security Support When
Technology Breaks or Is Compromised
Remote-first support with limited on-site service for critical issues
Remote support only • No contracts • Pay only if escalated
* Remote IT Support Nationwide — Based in Columbus, Ohio
Our Journey
Cold Labz Studio LLC is a veteran-owned IT support company providing remote-first technical assistance nationwide, with limited on-site service when required.
We help individuals and small businesses resolve everyday technology issues — from slow computers, printer and Wi-Fi problems, to email access and account recovery — without long-term contracts or managed service lock-ins.
Our focus is simple: fast response, clear communication, and restoring control when technology stops working or becomes compromised.
How Support Works
Step 1
Start with AI Support
Our AI assistant troubleshoots common issues instantly.
Step 2
Escalate if Needed
If the issue isn’t resolved, request human support in one click.
Step 3
Problem Resolved
A technician fixes the issue remotely, usually within 15–30 minutes.
What We Fix
- Slow computers & system errors
- Printer setup & printing issues
- Wi-Fi & network connectivity problems
- Email configuration & login issues
- General remote IT troubleshooting
Small disclaimer text
Remote troubleshooting only. No on-site or hardware repair.
How We Work
Remote first. On-site when necessary.
Most issues are resolved remotely for speed and affordability.
When remote support isn’t enough, limited on-site service is available for approved cases such as hardware installation, network wiring, or physical troubleshooting.
- Remote support available nationwide
- On-site service offered by request only
- On-site work is scoped and quoted before dispatch
Simple, Transparent Pricing
One-Time Support
$45–$75
Pay only if escalation is required.
Monthly Coverage
$79/month
Ongoing remote IT support for recurring issues.
Remote troubleshooting only. No on-site or hardware repair outside of a 50-mile radius of Columbus, OH
Security & Account Recovery
When access is lost or accounts are compromised, speed matters. We help individuals and small businesses regain control of critical systems quickly and safely.
- Locked or inaccessible email accounts
- Suspicious logins or account takeovers
- Malware or system compromise
- Missing or corrupted data
- Business systems down due to security issues
Why Use Our Support
- Remote support focused on everyday tech issues
- Fast resolution without long wait times
- Secure and private troubleshooting
- Clear scope, no hidden fees
Security incidents are handled as priority cases and may require escalation.
Need Help Right Now?
AI support is available immediately.